NHTSA Complaint #11461729 — 2020 SUBARU LEGACY

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number	11461729
Vehicle	2020 SUBARU LEGACY
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	April 16, 2022
Date Filed	April 21, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

Since last October when a software update was performed on the vehicle I have had multiple(8-10) instances where the EyeSight system caused the emergency braking to activate when no other vehicles were nearby and a crash was not imminent. Usually it has been when entering a left hand gentle curve with a guardrail nearby, but it has also happened going straight ahead. The audible and visual alerts appear and hard braking occurs. The braking is severe enough that on rain or snow covered roads a crash might occur. The dealer inspected the vehicle and claims they found the calibration was off but the problem has occurred 3 more times since the calibration. I have contacted the dealer again but they have refused to acknowledge the problem further.

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