NHTSA Complaint #11461401 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11461401
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	April 10, 2022
Date Filed	April 19, 2022
Mileage	81,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 20-25 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact veered to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the local dealer where it was diagnosed that the engine had seized and needed to be replaced. The manufacturer sent a diagnostic report to the manufacturer. The manufacturer declined to cover the repair of the vehicle as the contact had failed to complete a knock sensor software update under a product improvement campaign; however, the contact stated that she had not received a notification regarding the product improvement. The vehicle was not repaired. The failure mileage was approximately 81,000.

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