NHTSA Complaint #11461335 — 2012 HYUNDAI TUCSON

2012 HYUNDAI TUCSON Bought it used, 1 prior owner ~50K, very clean. Since is VERY well maintained (incl. oil changes). Periodic engine light off & on for no reason. NO other probs, no oil leaks EVER. All recalls done. Dealership checked 11/2021 when doing recall, didn't document, it's "a short in wiring", "expensive to fix" & blamed "not tightening gas cap"?! THEN...On freeway with no warning light, a loud "bang" noise heard, vehicle began shaking. Initially felt like flat tire, barely able to control, lost power but able to steer off highway, engine died. VERY, VERY dangerous situation in heavy traffic. During tow to dealership, found # to national recall center who assigned a case number & was told "it's being escalated nationally..a corporate case worker (CW) will call in 3-5 days". Told "tell dealership to give loaner car". No loaners b/c LONG waiting list. Corporate requested multiple exams & photos from dealership in search of "engine sludge" (shift blame technique "poor maintenance") none was found. Engine pictures pristine (per dealership) "like a new engine". Corporate even requested 1st owner records!? Diagnosis:"catastrophic engine failure" due to bearing failure, estimate ~$7K+ for new engine. Corporate offer: 80% of engine replacement cost w/parts warranty (1 yr/12K), no loaner car unless delay due to backorder. Owner gets to counter offer or discuss w/ CW whose role (apparently)is to negotiate w/owner. 3 wks, never rec'd call from anyone. Hrs, days, wks spent chasing elusive CW. "Cust. Care" answers "hello, what's VIN & mileage?". Forced to repeat same story over & over, finally learned CW out on PTO, no one reassigned (someone slipped w/ "we are SOO busy here"). Finally reached CW. Call #1: nice guy. Call #2: lied, blamed dealership, mean, shaming, told to quit calling, wasting HIS time. Take it or leave it on 80/20 deal to replace w/another Theta II (aka we never fixed our prob) engine. NEVER BUY HYUNDAI! SOMEONE COULD'VE DIED.