NHTSA Complaint #11461223 — 2015 MAZDA CX-9

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11461223
Vehicle 2015 MAZDA CX-9
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

On December 14, 2015, I bought, a Mazda CX-9, at Sentry West Mazda located at 940 Boston Turnpike, Shrewsbury MA 01545. Unfortunately, the car's engine contains a defect in design, manufacturing, materials and/or workmanship that causes the water pump to suddenly and prematurely fail well-before the end of the useful life of the engine, which leads to catastrophic engine failure or a costly replacement due to the water pump’s inaccessible placement in the engine. On March 7, 2022 while driving the car to the dealer to take care of a Check Engine Warning Light, the car started to shake, all the dashboard lights turned on and the car stopped. My car was immediately towed to the dealer, and hours later I was told that my car needed a new engine. I felt paralyzed with awed when I heard that my 2015 Mazda CX-9, which was just 6 years old with no more than 90,000 miles, needed a new engine. I have been taking this vehicle to the Mazda dealer for all its repairs and maintenance needs, so I can be confident that my family were safe in this car. Unfortunately, this has not been the case. In addition, please note that there is a pending litigation against Mazda for this kind of Engine. Please see more information in this link. https://www.ktmc.com/mazda-water-pump-engine-failure I strongly believe that a car like this is a threaten to the life of anyone driving in and to the people around it. Therefore, I am asking to this organization to take immediately action on this case. Thanks in advance for your attention to this matter, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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