NHTSA Complaint #11461154 — 2021 SUBARU OUTBACK

I believe there is a software defect associated with the infotainment system. The system also includes car information such as car data, audio/radio, navigation as well as other items related to modern car's functionality. The issue is when a mobile is plugged into one of the two from USB port, the infotainment will randomly reboot itself. When this happens the screen turns black/bland while rebooting occurs. This can happen even while the vehicle is in motion possibly causing severe distraction resulting a safety issue. (Imaging driving down the highway and your car reboots without warning.) Reboot takes about two minutes during this time the vehicle is drill drivable but is very disconcerting to the driver. This issue is also a major topic with online forums such as www.subaruoutback.org under the Gen 6: 2020-Future section. https://www.subaruoutback.org/threads/2020-outback-software-gigathread.517684/page-340#post-6235066 Attempts to reach the dealership has not proven to be resolvable.