NHTSA Complaint #11461008 — 2016 KIA SORENTO
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11461008 |
| Vehicle | 2016 KIA SORENTO |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
We purchased the vehicle used in June 2021. The dealership did an oil change. We took it to NTB for an oil change 6 months later, within the recommended mileage range and the mechanic said it was bone dry. He put 5 quarts of oil in and said to return in 1,000 miles. No sign that there was an issue. Once we returned to have the vehicle inspected, the mechanic did an oil change and sent us on our way. Here we are around 3,000 miles after the oil change and the vehicle is bone dry again. The vehicle shut off while driving (turning a corner, was able.to safely steer car into a field). The vehicle started right up and the check engine light came.on and the oil light flashed briefly. We filled the vehicle with the proper oil. Turned the car on to cycle through. Drove it around the block and it qas sluggish around 25mph and an awful noise was coming from the engine. Vehicle is parked in the driveway, unable to be driven.
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