NHTSA Complaint #11460515 — 2016 CHRYSLER TOWN AND COUNTRY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11460515
Vehicle	2016 CHRYSLER TOWN AND COUNTRY
Component	ELECTRICAL SYSTEM
Date of Incident	April 12, 2022
Date Filed	April 12, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

On 4/12/2022, I attempted to open the drivers side sliding door on our 2106 Chrysler Town & Country. The door did not unlock when using the key fob or when using the unlock button on the drivers side door. I also tried manually unlocking the door but it would not unlock. Now the door is stuck in a locked state and will not open. I was unable to open the door to put my child into their car seat and therefore I would not be able to get them out of the car in an emergency. As this issue just started today (4/12/2022) I have not had a chance to get the vehicle looked at but have found many articles online that confirm that this is a re-occurring issue with this particular vehicle. There were no warning lights or any other indicators that this issue would occur. Vehicle and doors were working completely fine up until this morning (4/12/2022).

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