NHTSA Complaint #11460479 — 2014 GMC SIERRA 2500
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11460479 |
| Vehicle | 2014 GMC SIERRA 2500 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AR |
Consumer Description
2014 Sierra 2500HD SN ([XXX]) Leaving on vacation towing camper with family Bosch CP4 fuel pump issue left me stranded on a HWY 9 just outside Clinton, AR which is a 2 lane HWY with no shoulder. The vehicle gave me no prior warning, dash board suddenly read power restricted followed immediately with complete power loss as I reached to top of hill. I was forced to steer and brake the truck and camper with no power, down the hill to prevent vehicles from passing at crest of hill. This left me and my family and numerous other drivers in a very dangerous situation as cars tried to pass. I had to open the hood and try to determine what was going on. I directed traffic until a Van Buren County, AR Sherriff’s Deputy arrived scolding me to get the truck and trailer out of the highway. I was forced to unhook trailer in middle of HWY and leave it. All the while, vehicles passing in danger of head on collision because there was only one officer directing both sides of traffic. GM is aware of this issue that cost me $10336 at GM Dealership where repaired. Had I been aware, I would have had this replaced this Bosch CP4 part to prevent the unsafe conditions I encountered. One message came on dash, restricted power, and I was powerless. Final Bill stated “Found Injection pump has come apart internally and has put metal through the system.” Internet search stated: According to InjectorsDirect.com, the 2011-2016 Duramax suffers from a high pressure fuel pump issue unique to this year-range model. Failure of this CP4 pump is usually catastrophic, causing metal particulates to contaminate the entire fuel system. Please help this from happening to another person. These trucks are advertised showing families pulling campers traveling through mountains. That is exactly what my family was doing. I have additional documentation if needed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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