NHTSA Complaint #11460441 — 2014 KIA FORTE

The engine on my Kia Forte failed just 12k miles after a recall service that was intended to ensure an additional 80k miles of engine use. Either the recall work to ensure that additional range was defective, or the process that designed the work was defective. Recall # 20v750 was to check for engine damage, and install a knock sensor update that would PREVENT engine failure. At the time of service the dealership ignored reported oil problems and did not perform the inspection as described in the recall notice. The eventual sensor alert that was supposed to PREVENT damage is instead being treated by the dealer as a catastrophic result that requires replacement. On two fronts the work performed was not as described- there was no legitimate inspection (note the reported oil burn reported by the dealership), and the prevention-enabling sensor update failed to prevent anything.