NHTSA Complaint #11460358 — 2020 BMW X3

BMW recalled our car twice to replace the hybrid battery. Purchase in late July 2020; first recall about August 2020; second recall about September 2021. BMW replaced the hybrid battery as part of the second recall. Since then the vehicle check engine light has intermittently illuminated. The service department has confirmed faults in the hybrid drive system but has not identified the cause of the faults nor identified a fix. The car is not drivable and has been in the shop for the last 6 weeks with no end in sight. This car has been in the BMW service center for issues relating to the hybrid battery drive system on at least 4 occasions encompassing more than 120 cumulative days over the past 1.6 years that we have owned it. BMW reportedly is now replacing sensors (e.g., throwing parts at the car) in hopes of correcting the fault rather than identifying the source of the fault. I understand from an employee at the BMW service center that he is aware that this dealership has SEVERAL X3 hybrid vehicles with issues identical to our car; and that other dealerships also have hybrid X3 vehicles with faults in the hybrid systems.