NHTSA Complaint #11459862 — 2017 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11459862
Vehicle	2017 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	November 6, 2021
Date Filed	April 6, 2022
Mileage	67,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The contact owns a 2017 Ford Explorer. The contact stated that the front side of the roof connected to the upper center of the windshield was severely corroded. The dealer was notified of the failure and informed the contact that they could not assist unless the part was perforated. The contact stated that as the roof became perforated, the vehicle was taken back to the dealer where it was diagnosed that the roof and the windshield needed to be replaced. The dealer sent a diagnostic report with pictures to the manufacturer. The manufacturer advised that they would cover the repair of the vehicle. The vehicle was not repaired. The failure mileage was approximately 67,000.

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