NHTSA Complaint #11459562 — 2015 HYUNDAI TUCSON

I bought My SUV on January 14th 2022, and it presented a recall problem on February 05th, 2022. On the way from Bethlehem to New York, my daughter was driving the vehicle, when it slowed down in the middle of the highway, put my daughter live in risks and it did not accelerate and she moved to the edge and called 911. I called the AUTOProved staff, the dealership I unfortunately bought my SUV from, immediately when my car broke down. On February 23rd the warranty company sent me a tow truck, which picked the vehicle to the dealer's shop from my house, and the Dealer's staff have been providing misleading information to me ever since. (They told me I couldn't call Hyundai, because this vehicle was in their name.) Now, I completely understand that my car might not be the only one they or you have to work with, however, as you may notice it's been two entire months and neither the dealership, nor the Hyundai company have provided me with neither a solution, nor any service, or helpful information to my problem. I've exhausted every possible method to get an answer from the dealership. I've emailed them, called them, personally went to the site several times, sent them messages, and they have been giving me false information about my vehicle, ignored my calls, picked up and said they will call me back with information and never called, or say that nothing can be done about my car and/or that it is MY responsibility to pay for the recall problem of my car for it to be fixed after previously telling me that I didn't have to pay for anything and as you state on your letter to me. On March 18th 2022 the AUTOProved staff, told me that my Tucson was towed to their shop and that they will have to work on it because you, Hyundai, refused to fix the problem. Lastly on March 31st I called the Warranty company to claim the rental car refund, but they said that they did have not a claim for the vehicle from the dealer staff.