NHTSA Complaint #11459295 — 2015 TESLA MODEL S

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11459295
Vehicle 2015 TESLA MODEL S
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I am from Florida and was passing through Vegas. The time was about 9:41 pm. I was on my way from Las Vegas, NV and I charged the car to 90% and was on my way to the Kingman, AZ Supercharger (Traveling on U.S. 93). The car was at 32% at the bottom of the mountain (Approx +3400ft). The cars indicators showed arrival to Kingman supercharger @ 31%. However, while reaching near the Cerbat Foothills Recreation Area (Approx +4000ft - so approx gradual 600ft climb). The car started to alert me that I needed to pull over as there is no more power. The car still showed 30% power remaining and approx 23 miles. The destination was 2.7 miles (5 min) away. The car drove for about 20 - 50ft then lost the ability to accelerate. I put my hazards on and had to cut drivers off to get over to the right shoulder (No shoulder on left) before it stopped rolling uphill. There were also no street lights (very dark) and the cell signal was very weak. I was able to call Tesla roadside who saw remotely that the car had 38% remaining power. The battery immediately started dropping quickly while talking to him. The car refused to start/go into neutral when the tow company came. We had it taken back to Vegas where it took Tesla over a month to acquire a replacement battery. I slept in the car and was not provided a loaner for months. Even had to get a job there. While waiting for the repair I discovered the cooling system had issues. Tesla won't say it but I am sure the cooling system failure led to the battery not being cooled and dying. The louvers were all broken, and the compressor needed to be replaced. I mentioned to Tesla long before I did this trip that the AC was making noises and they ignored it multiple times. I even recorded the sounds it made and played it for them. I have a video and more info than I can fit in here. Even though there is proof of past issues I still am responsible for the cost of their mistakes. In more ways than 1. I spent the holidays and my birthday stuck here.

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