NHTSA Complaint #11459281 — 2014 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11459281
Vehicle	2014 FORD FUSION
Component	STEERING
Date of Incident	March 25, 2022
Date Filed	April 1, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The service steering assist light came on as the power steering was no longer functioning. I was driving when this occurred and had to wrestle my vehicle into the gas station I was coasting towards. Luckily, I wasn't going very fast and was able to find a safe area to pull over quickly. There was no other warning or indication that there may be an issue with he electric power steering system. I had the vehicle towed to Grand Island Auto Tech who diagnosed it as an internal steering rack failure. The steering rack is/was left at the garage as I believe it had a core charge. No one other than the repair garage inspected the steering rack.

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