NHTSA Complaint #11458946 — 2017 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11458946
Vehicle	2017 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	March 30, 2022
Date Filed	March 30, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I have a 2017 Jeep GC Limited with 55K miles that had the "Service Shifter" warning light come on. Vehicle ran fine no issues. Made appt. with local Jeep Dealership and drove the Jeep in yesterday (03/29/22). Ran just fine, I just wanted the light cause diagnosed and fixed. Dealership ran a diagnostic on it and informed me it needed an updated software flash. Conducted the Flash. NOW... the vehicle is inoperable without a complete Electronic Shift Module (ESM) replacement. They could not even reverse what they did so I could drive home. What they did was IRREVERSIBLE and I would have to leave the car there until they could find a NEW ESM and install it for $900! I had to take a Uber home and have no vehicle. This is not right for a vehicle with only 55K miles that was running just fine into the Jeep dealership. This is a very common problem on JEEP Cherokees. If ESM is known defective part by JEEP and is a Safety risk since many owners have the shifter lock up while driving the vehicle and cannot shift without shutting down the vehicle several times in the middle of traffic. Please help!

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