NHTSA Complaint #11458857 — 2014 KIA SOUL

The contact's sister-in-law owns a 2014 Kia Soul. The vehicle had previously been serviced under NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) and passed the catalytic converter test. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and would not accelerate above 25 MPH. The vehicle was taken to the dealer where it was diagnosed with catalytic converter failure. The dealer informed the contact that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to take the vehicle to a dealer for diagnostic testing. The failure mileage was approximately 125,000.