NHTSA Complaint #11458831 — 2017 KIA SORENTO

The contact owns a 2017 Kia Sorento. The contact stated that upon starting the vehicle, the ABS warning light and other unknown warning lights illuminated. Additionally, the contact noticed that the exterior of the driver's side mirror housing had melted. The contact stated that shortly after she could no longer lock or unlock the doors of the vehicle using the driver's side power door lock switch and the key fob. The contact was also unable to roll down the windows using the window switches. The contact stated that the instrument cluster had also failed. The vehicle was taken to an independent mechanic where it was diagnosed that an electrical fire had occurred in the driver's side mirror housing. The independent mechanic disconnected the electrical wiring system of the driver's side mirror housing. The contact stated that she could no longer adjust the driver's side mirror as needed and it could no longer turn in when the vehicle was parked. The contact stated that she was still experiencing electrical failures. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 97,000.