NHTSA Complaint #11696203 — 2017 KIA SORENTO

On October 26, 2025, Sunday, I was cleaning my windows. I discovered both rear windows would not roll up or down. I took it to Valley KIA on October 27, and it was diagnosed that I needed to replace both rear windows with new window regulator. It will be installed on October 29. I told my tech advisor about the window regulator recall on the 2017 KIA Optima and Sportage. He told me there was no recalls on the 2017 Sorento. I had to pay out of pocket to have my vehicle repaired. How could my rear window regulator fail within 4 years? It seems really perplexing for both rear windows to fail at the same time. How can I recover the cost of repairs - because 2017 KIA Optima and Sportage had the same problems. On October 22, 2025, Wednesday, I took my car to KIA Riverside regarding a voluntary recall for a multi-function switch. The rear window regulator behind the front passenger side failed on May 24, 2021. I took my 2017 KIA Sorento to Valley KIA, Fontana. The mechanic made the diagnose and replaced with new window regulator and it was installed on May 25, 2021. It poses a safety hazard if baby, children or adults are in the back seat, and windows does not roll up or down unexpectedly. It is a safety hazard when I cannot secure my vehicle. It is a safety hazard if I had things in the back seat, and it would fly out the window. It is a safety hazard when unable to open or close the window when it is hot, cold, or raining. There was no warning prior to failure. I just heard a grinding like sound, or like sound of plastic breaking when I pushed the button on driver seat to lower or try to roll the window back up.