NHTSA Complaint #11458554 — 2008 TOYOTA TUNDRA

Bed rust in areas where bed bolts to frame. Known issue by Toyota as evidenced by their TSB issued in 2012. Bed mat has been used since purchasing vehicle on 2010. Bed has rusted through at one location, rust is visible at another and the other two locations the paint is bubbling up. Contacted my local Toyota dealership (9/2020) and forwarded to the collision/repair shop manager. He supposedly sent an email to a district/area manager with pictures. I contacted him a couple weeks later and he said he hadn’t heard back and would sent it to another individual. I asked for the original email along with the new one. Original email was never furnished. Couple more weeks passed and I followed up yet again. Was told my vehicle was too old and nothing could be done. No official letter from Toyota, just a verbal statement. This rust will eventually cause a lack of support in the bolt area and may be an extreme safety issue while driving the truck and/or those driving beside or behind the vehicle if/when the bed disconnects from the frame. Incident date is the reported date to dealership. I am positive it had been ongoing under the bed mat quite prior to that date.