NHTSA Complaint #11607681 — 2008 TOYOTA TUNDRA

Years back there was a recall in regard to the frame. I brought the truck into Colonial Toyota in Milford CT for the recall. I was advised that the frame was fine and did not need to be replaced. Recently when i brought the truck in for an oil change the owner advised me that the gas straps attached to the frame had rusted out. He demanded that I remove the vehicle from his facility ASAP due to the excessive danger this created and not to drive the truck. He advised me to get rid of it. I reached out to a mechanic who advised that it could be welded back; however it would cost thousands of dollars to have that done. I contacted Toyota corporate to explain the situation and they advised me that there was nothing they could do to assist me with this issue. This truck had been well maintained and it ran perfectly with 280,000 miles. My goal was to run it to 400,000 miles as Toyota trucks tend to have a high mileage longevity when serviced as required. New A/C was replaced within the last three years; brakes/rotors/belts were replaced within the last 18 months. This truck was well maintained. Since this was my work truck I needed a vehicle ASAP and ended up purchasing a new 2024 Toyota Tundra which was an expense that I hadn't been expecting at all. I opted for the extended warranty option that was an EXTRA $3,000.00 to protect me and the new truck going forward. Toyota should be responsible for some of these additional expenses as it was TOYOTA who advised me during the RECALL that the frame was fine and DID NOT need to be replaced. Obviously that was not correct and they should be held responsible for the negative and very expensive outcome that this caused.