NHTSA Complaint #11458162 — 2013 KIA SOUL

In mid January 2022 I purchased from Baba's Autos in Houston 2013 Kia 5 speed 4cyl [XXX] vin. I immediately saw was using oil like 1gal per month. I took to Elite Auto in Feb2022 and they say engine recall on this as piston rings shot why oil blow-by. Was caused by a NHTSA Safety reacll #19V120000 with recall date 2019-02-21 so I took in on 9Mar22 as some outstanding recall items like software update and Catalytic check. They said on 9Mar22 "No Issues" with Catalytic converter. less than 3 days later on 12Mar22 I broke down driving less than 60 miles to northwest side of Houston with code P0240 Catalytic inefficiency trying to get to my kids who were broke down from a flat tire near 290 and 610. I towed to Clear lake area w/ AAA and on Monday 14th had towed over to Gay Family Kia. I was expecting to get a Catalytic converter replaced due to the NHTSA Safety recall as the damage caused to my 2013 Engine but after 2 weeks of waiting on 24MAR22 I was told by Roy that I would have to pay for the catalytic converter nearly $2k which should be covered under the Safety recall. I also should be provided a new engine as existing is sucking oil due to piston ring damage. At the moment, my Kia is in the Gay Family Service center and it seems any recall on my vehicle has been zeroed out of the national database even though any Catalytic converter upgrades have not been completed. My trust in Kia products has been damaged. My trust in Gay Family Kia service center is also damaged as I was stuck without transportation for 2 weeks. And though my vehicle has 139k miles why won't they change out the engine if there is piston ring damage that was caused by their faulty catalytic converter that they don't want to pay to change out even though the NHTSA 19V120000 safety recall clearly states is result of overheating Catalytic Converters. I don't know who to talk to now as this doesn't seem right. Can someone please help me [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).