NHTSA Complaint #11458130 — 2018 KIA SORENTO

This is with regards to a major safety incident that could have been fatal for my wife and others on 2/2/2022. My wife parked her 2018 Kia Sorento on our driveway picked up her belongings and closed the door of the car. As she was about to enter the house it felt to her that the car was still running. So, she went to the car again opened the drivers side of the door and reached out and pressed the "Start/Stop" button thinking if the car's engine is still "ON" it will turn it "OFF". As soon as she hit the button the car started rolling backwards and my wife got entangled in the door. She got knocked down to the ground sustaining a concussion on her head and deep bruises on her legs and shoulder. The car went to neighbor's front yard across the street and was stopped by the curb and the snow bank on neighbor's yard. After I tended to my wife I went to fetch the car I double checked and saw that the gear shifter was in "Parking" position. The mystery is how the car moved backwards while the car was in "Parking". It's not a steep hill and the way car rolled it felt to my wife as the car was in "Neutral". There is no warning lights or any other failure indications. We took the car to local Kia dealer for thorough inspection but they couldn't find anything. We are quite scared to drive the car. I am hoping a very through investigation of the car and get to the bottom of the issue. We complained to Kia, they reached out once after almost a month and now radio silence on the issue.