NHTSA Complaint #11457737 — 2021 GMC TERRAIN

The contact owns 2021 GMC Terrain. The contact stated upon starting the vehicle and attempting to shift the vehicle to drive, the vehicle inadvertently reversed. The contact depressed the brake pedal. There were no warning lights illuminated. The contact stated that the gear shift selector was stuck in park(P) position while the instrument panel was displaying that the vehicle was in neutral. The vehicle was towed to the dealer who informed the contact that they could not replicate the failure; however, the vehicle remained under observation at the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was unknown. The VIN was not available.