NHTSA Complaint #11457707 — 2013 FORD TAURUS STEERING

Complaint Details

ODI Number	11457707
Vehicle	2013 FORD TAURUS
Component	STEERING
Date of Incident	January 30, 2022
Date Filed	March 21, 2022
Mileage	198,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2013 Ford Taurus. The contact stated that while driving approximately 65-75 MPH, the vehicle experienced a loss of electric power steering assist, causing the steering wheel to seize. The vehicle was taken to the dealer where it was diagnosed with power steering control module failure. The dealer informed the contact that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was approximately 198,000.

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