NHTSA Complaint #11457195 — 2015 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11457195
Vehicle	2015 KIA SORENTO
Component	ENGINE
Date of Incident	February 15, 2022
Date Filed	March 17, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

CAR WAS SOUNDING FUNNY. HAD RECENTLY DID OIL CHANGE ABOUT A WEEK AGO. I TOOK CAR TO KIA AND THEY SAID I HAD RECALLS THAT NEEDED TO BE DONE. KIA DID ALL THE RECALLS ON MY CAR AND INSTALLED KNOCK SYSTEM. THEY CALLED ME TO PICK UP CAR AND THE CAR SHUT OFF OF THEM. CALLED KIA AND THEY FIRST APPROVED THE DEALER TO PURCHASE THE NEW ENGINE. THEY THEN SENT AN EMAIL DENYING THE PURCHASE OF A NEW ENGINE. THIS HAS BEEN GOING ON FOR SEVERAL WEEKS. THEY ARE SAYING ENGINE HAD FAILED WHEN CAR WENT TO DEALER BUT WHY WOULD THEY PERFORM WORK ON A CAR'S ENGINE THAT ALREADY FAILED. THEY ARE REFUSING TO FIX CAR.

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