NHTSA Complaint #11457129 — 2012 KIA OPTIMA HYBRID

The contact owns a 2012 Kia Optima Hybrid. The vehicle had previously been serviced under NHTSA Campaign Number: 20V750000 (Engine). The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, causing the wheels to seize and the vehicle came to a complete stop in a ditch. The passenger's side fender was damaged from the failure. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, who advised the contact to tow the vehicle to a dealer. The vehicle was then towed to the dealer, where it was diagnosed with bearing damage to the bottom of the engine. The dealer informed the contact that the engine needed to be replaced however, the extended warranty only covered the top of the engine and not the bottom of the engine, where the failure had occurred. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.