NHTSA Complaint #11457101 — 2017 HONDA CR-V

The contact's mother owns a 2017 Honda CR-V. The contact stated while the vehicle was parked in the garage, there was a strong fuel and oil odor coming from the vehicle. Upon opening the hood to inspect the vehicle, it was discovered that the engine oil also had a fuel odor. Additionally, the contact stated while driving at various speeds, the vehicle failed to accelerate properly while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the computer software needed to be updated to correct the failure. The contact stated that the software update was completed. No further information was available. The vehicle was taken back to the contact's residence; however, the vehicle later failed to start. The cause of the failure was not yet determined. The contact also stated that the battery had previously failed on several occasions and was replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 2,000. The VIN was not available.