NHTSA Complaint #11457098 — 2013 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11457098
Vehicle	2013 FORD EXPLORER
Component	ENGINE
Date of Incident	March 10, 2022
Date Filed	March 17, 2022
Mileage	127,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an unknown speed, the vehicle lost motive power. The contact stated that she was able to coast safely off the road and assess the vehicle. The contact stated that there was water on the ground as well as leaking from her vehicle. The vehicle was towed to an independent mechanic and remained with the independent mechanic. The contact was informed that the water pump failed and caused the engine to fail to operate as needed. The dealer and manufacturer were notified of the failure but offered no assistance. The approximate failure mileage was 127,000.

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