NHTSA Complaint #11456568 — 2019 HONDA ACCORD

This is a follow up for NHTSA complaint 11452424. After the engine light came on along with other warning lights, like a Christmas tree and taking the vehicle to a Honda dealership with a almost 3700.00 repair bill for a vehicle with with under 88,000 miles. The dealership said the vehicle needed a head gasket. The problem is the dealership did not provide the error code numbers. They just gave a price due too coolant going into cylinder number 3. I asked the service rep for a break down the for repairs, which he said was provided. The only thing provided was coolant leaking into cylinder 3 with no codes that the dealership found with the engine light on. I filed a complaint with Honda to off set the repair cost. Mind you we are talking about a head gasket. Honda denied the claim and referred to lack of maintenance. When I told the representative I do my maintenance. He said it was because the dealership wasn’t making money. Who in their right mind would pay 144.00 an hour maintenance when they can’t be up front and provide codes that were thrown on engine light for repair bill. I think NHTSA needs to investigate Honda’s technical service bulletins regarding cylinder misfires in 1,2,3 and 4. I am quite skeptical that a dealership can not list error codes on a repair estimate that they aren’t hiding something. My family will never purchase another Honda and I will share this Story with everyone I know. Something is being hidden if the dealership doesn’t provide error codes. I have never seen this in my 30 plus years of driving.