NHTSA Complaint #11456518 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11456518
Vehicle 2017 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

Engine ceased in Dec ..was repaired and today engine ceased again. I believe they repaired it with a bad engine. Im currently stuck on side of road with my children. I pulled over off the highway in enough time. My engine was just replaced by Kia in Dec 21. There is no way this should be happening I purchased through Greenway Kia in Franklin, TN in I took the car back for the bumper/ SC201 recall and since then have had nothing but issues. I have established the below timeline as the basis of my complaint and frustration. Last year I tried to get a manager to call me back for months and no one called. 5/18/21- Returned car for the SC201 Aux Canister Installation recall 6/11/21-Less than a month later my engine light came on and I noticed issue with my oil having to be topped off often. After a week or so in the shop and denied claims. I was told at this point that there was a canister issue unrelated to the recall. This made no sense to me since the engine light did not come on until after the recall work was done 11/16/2021- Car engine ceased and stop as I was heading to work. I had not yet reached 65 busy hwy. If I had I might have been in an accident. The car remained in the shop for almost a month. During this time, I had to catch rides to work and continue to pay a 549.00 per month car payment. I eventually rec’d a 10 day rental through the warranty. I received the car back in Dec 2020. Jan 2021- now- Notice a burning engine smell and call Kia who stated that it was the newest of the engine. I also notice the engine was louder. Was told this was a new engine. I contacted KIA 2 weeks to schedule appt because I’m back topping oil, engine light never came off and burning smell so

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