NHTSA Complaint #11456307 — 2019 SUBARU FORESTER

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11456307
Vehicle 2019 SUBARU FORESTER
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AR

Consumer Description

In June 2020 a rock on the highway hit my windshield and by the time I had arrived at my destination, the crack had grown to over 6 inches in length, so a replacement was required. It was replaced by safelite in July 2020 (limited staff due to COVID). In April of 2021 my windshield was again struck by a rock from the highway and, while it started as less than 4 inches in length, quickly grew to over 6 inches within a matter of days. Since this would be the second time replacing my windshield and I still needed to commute 30 minutes to work via the highway for another couple months, I withheld reaching out to Safelite to get my windshield replaced until I could move residence and not have to take the highway every day. It was replaced in July of 2021. This ended up being the wise decision, as between April 2021 and July 2021 the windshield sustained two more cracks, for a total of 3 well over 6 inches each. Yesterday, March 10, 2022 my windshield was once again struck. This time it looks like if it were hit with a baseball bat, but I was on the highway, so it may have been a bird. I am aware of a current lawsuit against Subaru for weak windshields on 2017-2020 vehicles, which my 2019 Forester falls into, so I can't help but wonder if it's just really bad luck, or a bad lot of weak/defective windshields. I know Safelite fixed them instead of Subaru, but I am under the impression that they were made by the same manufacturer that supplies the windshields to Subaru.

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