NHTSA Complaint #11455879 — 2021 FORD EXPLORER

The contact leases a 2021 Ford Explorer. The contact stated while his wife was driving at 25 MPH with Co-pilot 360 assist mode and the evasive steering assist engaged, she lost control of the steering wheel. The contact stated that his wife could not feel the connection between the steering wheel and the front tires of the vehicle. The contact stated that the vehicle made a sharp right turn and crashed into a telephone pole. There were no warning lights illuminated. The air bags deployed. The contact 's wife sustained bruises and lesions on the ankle, knee cap, arms and on her left breast but did not seek medical assistance. A police report was filed. The vehicle was towed to a tow lot. The vehicle was then towed to another tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist. The failure mileage was approximately 12,000.