NHTSA Complaint #11455688 — 2007 DODGE SPRINTER 3500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11455688
Vehicle	2007 DODGE SPRINTER 3500
Component	ELECTRICAL SYSTEM
Date of Incident	March 8, 2021
Date Filed	March 8, 2022
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns 2008 Winnebago View RV built on a 2007 Dodge Sprinter 3500 Chassis. The contact stated that the key fob failed to open the doors of the recreational vehicle. The contact stated that he attempted to replace the batteries however, the failure continued. The contact went to an unknown Dodge dealer who informed him that he would need to go to a Mercedes- Benz dealer for a key fob code. The contact stated that he was informed that the codes were located and Mercedes-Benz in Europe; and the USA dealers were unable to get the codes. The contact stated that the key fob needed a software update and code to work. The manufacturer Mercedes-Benz complaint department was contacted and a case was opened. The approximate failure mileage was 60,000.

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