NHTSA Complaint #11455536 — 2020 ACURA RDX

The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, she approached the rear of the vehicle to open the hatch and noticed that the edges of the rear window was crumbling. The contact stated that upon opening the hatch, the middle of the hatch window cracked and the pieces fell inside the trunk. The vehicle was towed to the dealer, who informed the contact that they could not determine that the failure was a Manufacturer’s defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist unless the dealer determined that it was a Manufacturer’s defect. A case was opened. The failure mileage was approximately 22,908.