NHTSA Complaint #11455268 — 2021 TOYOTA RAV4

Feb. 26th, 2022 driving I-5 (Tacoma)towards North with my Wife on our way home at approximately 05:00PM (Raining and Windy) Tire got puncture with some type of metal that cause our car swerved immediately slowdown and put my hazard light on at the same time did my best to take the closest exit as safety as possible till we made it to exit (S. 74th St.) Immediately evaluate my REAR DRIVER SIDE TIRE (225/65R17 Michelin Primacy) and it was already flat and DAMAGE due to running flat towards our exit (safety location) Called my insurance Roadside Assistant and the same time calling our friends if someone can give us a hand/help. StateFarm Roadside Assistance says 1hr to 1.5hr… while waiting for Raodside Assistance and One of our friend I started looking for my “Spare Tire/Tools” sadly we only have the “Spare Tire and A Jack” it’s missing the the Tire Wrench so I called my salesman and ask what happen I bought a Brand New car and it didn’t came with a “Set of Tools” I didn’t bother checking the trunk of our car since we bought it Brand new I was confident bcoz I know my salesman since he’s been our salesman ever since. Contacted the Toyota Dealership the following day but they just keep putting me on hold. Now I’ve been missing work since we don’t have a car. Reason why I called dealership is to ask if they have a Warranty on my tire and that help us cut a lil of trouble/expenses if our tire is still under warranty. Tire has 12,000 miles that time. Feb 27th (Sunday) woke up early to get my tire fix but unfortunately Costco tire service told me that they can do or repair my tire anymore. Tried contacting Michelin but sadly still unlucky. Feb 28th I called out work to get my tire fix, while getting my tire fix I tried contacting Toyota Rodland again to ask about my Tire Warranty but no one answers. Texted my salesman but he answered my text late evening told me he couldn’t anything about the tire, all he can do is to give me a Set of Tire Wrench.