NHTSA Complaint #11455035 — 2013 RAM 1500

The contact owns a 2013 Ram 1500. The contact stated that while reversing in the driveway, the steering wheel locked. The steering wheel warning light was illuminated. The contact drove the vehicle back into the garage. The contact turned off and restarted the vehicle; however, the steering wheel remained locked. The vehicle was towed to the dealer where it was diagnosed that the electronic power steering had failed. The dealer informed the contact that the power steering unit number of his vehicle did not match the 15 parts numbers in the specifications of NHTSA Campaign Number: 19E077000 (Steering); therefore, his vehicle could not be repaired under the recall. Additionally, the dealer informed the contact that the parts for the repair were not available. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 78,000. As the original owners of the RAM 2013 with a good service record, the owners requested a VOLUNTARY RECALL / WARRANTY REPAIR (CRYSLER CASE #XXX) due to SERIOUS SAFETY CONCERNS as the EPS failure is a KNOWN ISSUE on RAM models between years 2013-2019. Chrysler Corporation Supervisor, Kelly, refused to repair or replace the EPS unit as a recall item because the specific part number was not on the recall list of 15 other part numbers. DAVID TAYLOR CRYSLER DODGE Dealer of Benton KY - Daniel Gardener GM (270-527-8633) provided a loaner vehicle and was able to finally replace the EPS gear after several weeks delay due to part availability, at the "decreased" cost of $400.00 to the owners. Upon picking up the repaired RAM it was noted that another RAM was brought in with the same EPS issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”