NHTSA Complaint #11454985 — 2013 KIA OPTIMA

The contact owns a 2013 Kia Optima. The contact initially received a recall notice for NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The contact took the vehicle to the dealer where he was informed that no issues were found with his vehicle. The contact insisted that a knocking noise could be heard from the vehicle but the dealer stated otherwise. The contact was informed that if the knocking noise he heard persisted, to take the vehicle back to the dealer. The contact stated that the vehicle started to consume an excessive amount of oil and the knocking noise persisted. The check engine warning light illuminated. The contact had taken the vehicle back to the dealer where he was informed that sludge and metal fragments were found in the engine. The contact was informed by the dealer that the manufacturer would be notified about the failure; however, the contact had not yet heard from the dealer or the manufacturer. The vehicle was not repaired. The failure mileage was unknown.