NHTSA Complaint #11454952 — 2013 BMW X3

My wife was driving the car (her main, work car) with our 13 year old. She called me upset and told me that the car would barely move. This was disturbing. She was in heavy traffic. Also the car has been mostly reliable and we only have above 120k on the vehicle after almost 10 years. My wife slowly made it down busy Stocton Blvd. A few hundred feet and safely made it to a business parking lot. I came ASAP. (20min later). There was a message from the car - "Drive Train malfunction " it looked very serious. (Note: My wife is about the best, skillful and careful driver I know. Especially for a person originally from foreign country (China). I gave my wife and child my car and took over the situation. The car would only putt along at 5 mph. So with my emergency flashers on I drove it all the way home using the shoulder. Its about 5 miles home, (more or less). It was pretty crazy situation with how fast people drive on 65th Street expressway. This was my fastest route and only option. Before this a Firestone happened to be just across the street where my wife had parked it so I ask if they could help. "Not today" was their answer. I called BMW of Elk Grove, Ca. where we have always have taken it. Monica at BMW told me it sounded like a recall that had been happening. This was relieving since we haven't been financially well off. It was already 4-5pm so that's why I made the decision to try to make it home. At home I could get my affairs (phone) numbers in order and call for a tow in a much safer place. The unsafest part was getting the dangerous 5-10 miles home. It was Sunday but Monica at BMW said "no problem " just drop it off and they would look at it Monday morning. BMW is telling me over $1800 just to inspect. Not to mention how much for a new timing chain. Monica didn't tell me how much that us. I since looked it up. That's when I saw several similar stories of 2013 X3's which seems much more than coincidence so I'm writing you. Thank you for the opportunity