NHTSA Complaint #11454939 — 2020 TOYOTA RAV4
AIR BAGS issue reported to NHTSA
Complaint Details
| ODI Number | 11454939 |
| Vehicle | 2020 TOYOTA RAV4 |
| Component | AIR BAGS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
During a road trip with my wife I discovered that the headliner started leaking down the A-frame and into the curtain airbags on the A-pillar on the driver and passenger side of the vehicle. Within 2 minutes of googling the issue I found out that 2019-2020 RAV4s with the factory installed roof rails experience a leak caused by a faulty gasket. This information was confirmed by my service advisor at Toyota of El Cajon after he stated "Yeah you've got the RAV4 leak, I'm finishing up a warranty claim on one right now". I expressed concerns over electrical damage, damage to the air bags, and possible mold growth in the vehicle and was told that Toyota doesn't consider water leaking into an airbag/control panel to be an issue. I would really like NHTSA to inform Toyota that water leaking into safety equipment through the roof of a new $50,000 car is indeed a safety issue and just awful quality assurance.
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