NHTSA Complaint #11703741 — 2020 TOYOTA RAV4

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11703741
Vehicle 2020 TOYOTA RAV4
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I received recall notice December 2023 for defect in front passenger seat airbag that could cause the airbag to fail to deploy in the event of a crash. I have contacted the dealer several times and have been told each time that there is no remedy (yet). It has been two years and the risk to passengers in my vehicle has not been remedied. Fortunately, I have not had any collisions but the danger and safety concerns remain, and there has been NO ACTION BY TOYOTA ON THIS SERIOUS RECALL NOTICE The Recall Notice stills says “no remedy” and it has not been updated in the past year. This is a serious, potentially dangerous and life-threatening defect, a recall has been issued, and yet NOTHING has been done to remedy the defect FOR TWO YEARS. What remedies are available to me as a customer? Will action be taken on this complaint? Please let me know when I can expect a response.

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