NHTSA Complaint #11454764 — 2016 JEEP RENEGADE

In April of 2020 and at 41,800 miles, my vehicle was experiencing very significant vibration and noise from my engine and had become unbearable. I learned, from taking the vehicle to the Dealer, that the Passenger Side Engine Mount was defective - leading to instability under the hood. The Dealer, 'off record' indicated there was a known defect and that they were replacing a fair amount of the mounts for those customers who recognized that there may be a problem. The Dealer wanted $600+ to replace the Engine Mount! I believed an item like that (part of the drivetrain system) should be replaced for free by the manufacturer. However, I purchased the Engine Mount (Part #6841 8168 AA -001) and Bolts and replaced the Mount myself. In addition, I contacted FCA and they reimbursed me for the $241.68 expense. Most unfortunately, again, at 55,231miles the replacement (FCA Part) Engine Mount FAILED - creating incredible vibration and noise!! Again, I purchased another replacement FCA Engine Mount, Bolts and installed the replacement Engine Mount myself. I have tried to reach-out to FCA utilizing the e-mail address that they communicated with me back in 04/2020, although FCA is not responding. This issue, that of a potentially factory defective Primary Engine Mount design, can be a very significant issue as it supports and/or impacts the Drive Train System. The question must be asked, what could happen with the vehicle for those drivers who do not recognize an ever (but slowly) increasing noise and vibration until it is too late?? I would respectfully request NHTSA consider a recall mandate for this item for which FCA should be required to re-design the part and offer free replacements.