NHTSA Complaint #11667980 — 2016 JEEP RENEGADE

Summary of Ongoing Issues with Shaver Automotive & Stellantis Regarding W80 Recall -Initial Reporting (December 2018): At 35,104 miles, I first reported engine stalling, performance issues, and excessive oil consumption to Shaver Automotive. -Recall Notification & Incomplete Testing (January 2024): I received a recall letter in January 2024 for the W80 oil consumption test. Shaver Automotive performed the first part of the test but instructed me to return for Part 2—which they subsequently delayed. -Delays & Failed Recall Test (July 2024–January 2025): From July to December 2024, Shaver ignored multiple requests to schedule the second test. In January 2025, part 2 of the test was finally conducted. W80 Recall test failed, prompting a promise of a new engine installation by mid-to-late March 2025. -Dealership Fraud & Negligence (March–June 2025): From March to June 2025, Shaver: -Ignored all follow-up requests for updates. -Falsified service records, including a fabricated appointment on 3/26/25 while I was out of town. -Falsified mileage on my Jeep at said fabricated appointment. -Closed my Stellantis case without notification, obstructing resolution. -Stellantis’ Failure to Intervene (2024–2025): Despite three active case numbers (#93024832, #93352240, #93372613), Stellantis repeatedly directed me back to Shaver Automotive, refusing to escalate or resolve the issue. -Legal & Ethical Violations: Shaver’s misconduct, mileage tampering, falsified documents, and deliberate delays, has left me with an unsafe vehicle for over 18 months, violating: -Consumer protection laws (e.g., Magnuson-Moss Warranty Act). -Recall compliance obligations under NHTSA guidelines. Stellantis’ negligence in overseeing its dealership network exacerbated the harm.