NHTSA Complaint #11454721 — 2008 MERCURY MARINER STEERING

Complaint Details

ODI Number	11454721
Vehicle	2008 MERCURY MARINER
Component	STEERING
Date of Incident	March 1, 2022
Date Filed	March 1, 2022
Mileage	188,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The contact owns a 2008 Mercury Mariner. The contact stated that the power steering assist fault warning message was displayed. There was an abnormal metal on metal noise detected. The steering wheel was unstable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified and referred the contact to NHTSA for assistance. The approximate failure mileage was 188,000.

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