NHTSA Complaint #11454692 — 2019 FORD F-350

The contact owns a 2019 Ford F-350. The vehicle had previously been serviced under the Manufacturer Campaign Number: 19S48. The contact stated that while hauling a trailer, there was an abnormal sound coming from the vehicle, and the contact noticed that the tailgate had unexpectedly opened. The vehicle was taken to the dealer. The dealer took pictures of the vehicle and forwarded them to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure but declined the tailgate replacement since the damage happened after the recall was repaired. The failure mileage was approximately 42,000.