NHTSA Complaint #11454600 — 2014 CHRYSLER 300

On or about February 17, 2022, the referenced 300C was taken to Elk Grove Chrysler due to a malfunction with the electronic shift. The car jumped into Park while in motion which was a Safety risk to others as well as myself. After consulting with service team, I was informed that the car had to undergo a diagnostic. A day later I was informed that there was a fault with the electronic shift which required repaired; however, parts were not in stock at this location. I was informed parts had to be ordered and would take approximately 2-3 weeks due to logistical issues. On Monday, February 28, 2022, technician reported that a part was received for the upper mechanism; however, it was determined that the lower mechanism needed repair. With this being said, these are the concerns I would like to address due to disagreement with the process. 1. This electronic shift was previously repaired in May 2014, due to recall. This issue could have resulted in a major safety issue. 2. Why is a Consumer paying for a "Repair to a Repair?" 3. As a Consumer with a low mileage vehicle under 59,000, why must I be responsible to pay Chrysler for a repair that is a "Safety Issue" and a factory recall issue. Obviously, this is a manufacture concern created by Chrysler. This was due to no fault of the consumer. In closing, as a Disabled widowed Senior Citizen having the car jump into parking during my travels affected my anxiety; causing a panic attack. This repair issue is affecting my health and livelihood. I have been without a vehicle and a means to take care of quality of life tasks. Thank you for your time and attention to my concern.