NHTSA Complaint #11454510 — 2010 HYUNDAI SANTA FE

On April 22,2021 I took my Hyundai Santa Fe to McGrath Hyundai Serv Ctr for routine oil change. I paid for this oil chge and was given a MultiPoint Inspection rpt detailing my car was in good condition needing only routine maintenance updates. Mileage was documented 46,008 mi. My car was in excellent condition, regularly maintained at Hyundai service centers. 9 days later my engine failed without any warning. I had only driven about 30 mi after service.This is a safety issue as the failure could've occurred while I was driving. I towed the car back to the serv ctr where I was told I would need a new engine. There was no reason ever given for the sudden failure other than that this was a bad engine. I called Hyundai Corp Care to ask for help. I was told my 100,000/10yr warranty had expired 6 mos. earlier and there was NO recall. I later found this not to be true as NHTSA had done an investigation earlier causing Hyundai to recall 1000's of Santa Fe's for the EXACT reason that my engine failed. My VIN is not included in this recall but the problem was exactly the same. I read in the NHTSA report this recall applied to engines manufactured before 2011. After many phone calls/emails, Hyundai Corp agreed to a "good will" offer to replace the engine for 80%. I was told they would remove the bad engine and drop in a new one. However, there was faulty communication between Hyundai Corp and Hyundai service center. My hands were tied. 175 days later I was returned my car with a remanufactured short block. Approximately 2 mos later my oil light began to flicker. I returned to serv ctr where I was told I now need to manually check my oil regularly. The service engine light no longer works as it should. The warning light no longer works for other safety issues also. Hyundai was not truthful in owning up to the existence of the engine safety issue. They should have owned my problem and repaired as part of the recall. I no longer feel safe driving my car.