NHTSA Complaint #11453768 — 2021 SUBARU OUTBACK
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA
Complaint Details
| ODI Number | 11453768 |
| Vehicle | 2021 SUBARU OUTBACK |
| Component | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
THE MAIN COMPUTER SYSTEM THAT CONTROLS THE EYESIGHT SYSTEM, CRUISE CONTROL, LANE DEPARTURE, ALL HVAC CONTROLS, NAVIGATION, ETC. SHUTS DOWN (GOES BLACK), AND REBOOTS RANDOMLY. WHEN THIS OCCURS, ALL OF THE FUNCTIONS AND CONTROLS ASSOCIATED WITH THE COMPUTER SYSTEM ARE LOST. CRUISE CONTROL DROPS OUT AND THE BUILT IN SAFETY FEATURES ARE DISABLED. IT IS DISTRACTING TO THE DRIVER AND REQUIRES THE DRIVER'S ATTENTION TO RESET FEATURES THAT WERE LOST. IT IS A KNOWN PROBLEM BY SUBARU AND HAS NOT BEEN FIXED ON MY VEHICLE FOR OVER A YEAR NOW. THIS COMPLETE COMPUTER BLACKOUT EVENT OCCURS ALMOST EVERY TIME I DRIVE THE VEHICLE.
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