NHTSA Complaint #11453599 — 2022 POLESTAR POLESTAR 2

Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I immediately experienced neck pain. The following morning, I pulled straight out of the same driveway and pulled "head first" into my garage. I then went to exit my garage with due caution and circumspection and with no obstacles of any nature behind my vehicle. Again, for no reason at all again, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I again immediately experienced neck pain. The neck pain persisted resulting in my reporting the events to the dealership that morning and eventually the manufacturer that afternoon. I then sought chiropractic diagnosis and treatment. I was diagnosed with having experienced "whiplash" and have been undergoing treatment (at my expense) since 02/15/2022 and still have not fully recovered. Dealership advised me for the first time the afternoon of 2/15/2022 that this new breaking system was installed via a software upgrade on 02/14/2022. Dealership advised me that the new breaking system can be disabled manually on a "drive - by - drive" basis. This is dangerous because the auto must be in reverse gear to activate the time consuming 2 step disable process and operator must remember to disable during every use. Manufacturer advised me today that what I perceive to be a safety defect is "performing as designed" and that it will not be taking any remedial measures of any nature.