NHTSA Complaint #11453544 — 2014 MERCEDES-BENZ C250 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11453544
Vehicle	2014 MERCEDES-BENZ C250
Component	ELECTRICAL SYSTEM
Date of Incident	February 22, 2022
Date Filed	February 22, 2022
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

My Mercedes started smoking from within the cabin. I traced it down to the speaker in the car. I contacted the Mercedes dealership and told them that my speaker was burning and smoking. The service advisor knew exactly the problem and said that the factory amplifier went bad and is causing an electrical issue in the car. He had seen this before. However, Mercedes is not considering a safety issue nor doing a recall. However, I was told I should not drive the car and have it towed. So, if my car can catch fire while driving from a faulty amplifier, that would be a safety issue. I was told this would be an out of pocket expense.

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