NHTSA Complaint #11453487 — 2019 CHRYSLER PACIFICA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11453487
Vehicle	2019 CHRYSLER PACIFICA
Component	UNKNOWN OR OTHER
Date of Incident	February 15, 2022
Date Filed	February 22, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

While going thru a car wash the passenger sliding door opened while the vehicle was moving causing the door to hit a post in the car wash and be ripped off the van. The rear passenger window was busted out from the van door sliding hinge. I checked online and found accounts of similar van owners complaining that the sliding rear doors only open when the vehicle is stopped and in Park. In my case the van was moving, the door had been locked, and the vehicle transmission was in neutral in order for the car wash track to move it thru the car wash.

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